Delivery and Returns

Cooling off period (e-commerce)
New goods ordered via our website, can be returned up to 14 calendar days after delivery although a cancellation charge of minimum 25% will be incurred. This only applies to goods still in their original wrapping. Special order and made to order goods are non returnable. Goods unwrapped, and/or opened and/or assembled are non returnable. You can return the goods to our warehouse at your own expense as long as they are still in their original wrapping. We strongly recommend if in doubt to visit one of our showrooms to view and try the product first. Second Hand goods are non refundable and non returnable once they have been signed for upon delivery.
Claims
Notification of non-delivery must be made in writing immediately at the time of delivery and for shortages or damage within 24 hours of receipt of goods. Failing this no claims will therefore be entertained.
Consequential Loss
Except in respect of death or personal injury caused by the seller’s negligence, or as herein provided, the seller shall not be liable to the buyer for any consequential loss or damage (whether for loss or profit or otherwise) costs or expenses or their claims for consequential loss whatsoever which arise out of or in connection with the supply of the goods or their use or re-sale Docklands Recycled Furniture may also cancel a delivery due to circumstances beyond our control, and would not be liable to the buyer for any costs.
Technical Description and Data
Except in respect of death or personal injury caused by the seller’s negligence, or as herein provided, the seller shall not be liable to the buyer for any consequential loss or damage (whether for loss or profit or otherwise) costs or expenses or their claims for consequential loss whatsoever which arise out of or in connection with the supply of the goods or their use or re-sale Docklands Recycled Furniture may also cancel a delivery due to circumstances beyond our control, and would not be liable to the buyer for any costs.
Guarantee
Except as herein expressly provided and as provided by law, the seller does not supply goods with the benefit of any term, warranty or condition, express or implied, as to the merchantability of the goods or their suitability for any purpose whatsoever. As far as it is able the seller will assign to the buyer all rights conferred on it by any of its suppliers. Insofar as quality of materials used in goods manufactured for the seller is concerned, the seller shall have the option to repair, replace (or at its sole discretion refund to the buyer the price of the goods without any further liability) parts agreed by it as being defective, and which have been returned to it, carriage paid, within a minimum period of 1 year from the date of delivery to the buyer’s works. Goods subjected to fair wear and tear, misuse, defective maintenance, alteration or modification, are excluded from this guarantee. Goods covered are…
Retention of Ownership
Property of the goods remains with the seller until full payment has been received. Until full payment is received Docklands Recycled Furniture may at any time recover the goods and may enter the buyer’s premises for this purpose. Nevertheless the risk in the goods passes to the buyer on delivery and the buyer shall promptly effect and maintain in the joint names of the parties, insurance of the goods against loss or damage in their full invoice price until final payment.
Order Acceptance
Any contract between Docklands Recycled Furniture and the buyer shall consist of the buyer’s order and the seller’s acceptance thereof. Any order accepted by the seller shall be subject to the seller’s conditions of sale and no other conditions shall apply unless expressly agreed in writing by the seller. Please note, our website is checked regularly for pricing errors, but mistakes can occur. We reserve the right to cancel any order before or after confirmation of your order. If a payment has been made then this will be refunded back to you via bank transfer. Deliveries are charged at our standard rates, please contact the office for more information. Deliveries are carried out Monday – Friday between the hours of 8.30am and 4:30pm. Weekend deliveries are available at a premium, upon request (Including bank holidays). We are unable to give an exact timed delivery but will endeavour to meet your specific requirements. If you wish to pay by cheque, we…
Pricing
Although every effort is made to ensure the prices stated in the website are correct, should an error on price occur and an order is placed, you will be informed and given the option of continuing the order at the correct price or cancelling the order. All prices are subject to VAT chargeable at the current rate. Please have the area clear and ready to accept delivery, but if the delivery has to be rescheduled a charge may be made of 25% (£50.00 + vat minimum). For deliveries outside of the M25 please call for costs. Please also advise of any parking restrictions including red routes or yellow lines. Failure to inform us of any parking issues may delay delivery or incur additional costs to you. Delivery costs include full installation of your furniture on site by our skilled delivery fitters. Self assembly of new furniture will invalidate manufacturers guarantee and a charge will be made, should the company have to return…
Payment & Security
Preferred method of payment is by bank transfer, debit/credit card or Paypal. Please note credit payments will be subject to a 3% of total Invoice value sur-charge (do not accept amex). All Government bodies including Councils, Schools, Universities, NHS etc. maybe considered for credit facilities. Once an account has been opened terms are net cash within 30 days of the date on Invoice.
Returns

Goods will be accepted back for credit note use only with the express permission of Docklands Furniture. Please contact us for instructions. Bespoke or special order items cannot be accepted back in to stock or returned. Goods ordered via our website, can be returned up to 14 calendar days after delivery although a cancellation charge will be incurred (minimum 25% of total amount). This is known as the cooling off period. This only applies, to goods still in their original wrapping. Special order and made to order goods are non returnable. Goods unwrapped, and/or opened and/or assembled are non returnable. You can return the goods to our warehouse at your own expense as long as they are still in their original packaging. We strongly recommend if in doubt to visit one of our showrooms to view and try the product first. We also advise if you are in doubt to not accept delivery. Second Hand Furniture is sold as…

Delivery & Installation

Deliveries are carried out Monday – Friday between the hours of 8.30am and 4:30pm. Weekend deliveries are available at a premium, upon request (Including bank holidays). We are unable to give an exact timed delivery but will endeavour to accommodate your specific requirements. E1, E10, E11, E12, E13, E14, E15, E16, E17, E18, E1W, E2, E3, E4, E5, E6, E7, E8, E9, EC1, EC1A, EC1M, EC1N, EC1R, EC1V, EC1Y, EC2, EC2A, EC2M, EC2N, EC2R, EC2V, EC2Y, EC3, EC3A, EC3M, EC3N, EC3P, EC3R, EC3V, EC4, EC4A, EC4M, EC4N, EC4R, EC4V, EC4Y, N1, N10, N11, N12, N13, N14, N15, N16, N17, N18, N19, N2, N20, N21, N22, N3, N4, N5, N6, N7, N8, N9, NW1, NW10, NW11, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, SE1, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE2, SE20, SE21, SE22, SE23, SE24, SE25, SE26, SE27, SE28, SE3, SE4, SE5, SE6, SE7, SE8, SE9, SW1, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17…